Money Back GUARANTEE
Try It For A Full 30 Days Or Get Your Money Back GUARANTEE!
|30-Day Refund Policy
At Metrix Media Software we want our customers to make the
best possible purchase decision, Therefore, we recommend
that you take advantage of our
software downloads. We also encourage you to explore
the product pages of our website to obtain comprehensive
In the event that you need to return an Metrix Media Software
product, you must make your request within 30 days of purchase.
Additionally, Metrix Media Software reserves the right to
deny a refund in the case of a non-authenticated purchase
(no order# RE12345678, bad name or address...).
To request a refund for your downloaded (ESD) software purchase,
contact us. In your message, you should explain what
the problem was and why you want to return the product,
include your order#, name, e-mail address and the product
key (if any). You will find the order# and the product key
in the purchase confirmation e-mail. We expect that you
have destroyed all downloaded files and have not been copied
or saved in any other way.
Once your refund request has been reviewed, we will send
our consent to process the refund to Element 5. We will
contact you by email to confirm the refund process has been
launched. Your refund will be credited to the credit card
charged during your original transaction within a few days.
You'll be refunded of the paid amount without fees.
Proof of Purchase
At any time on your request, Metrix Media Software will
send you a confirmation of your order via email.
|Please note that online ordering is automated
and therefore much faster than placing an order by fax,
e-mail, or phone because you are not limited by our business
If you still prefer to order through our customer service,
then please submit the following information:
The product name and the product ID number: Flash Decompiler
Gold Product ID: 300195069
The number of units you wish to order
The name to which the product should be licensed
Your billing address and, if applicable, delivery address
Contact name, phone number and (if available) fax number
The e-mail address for the order confirmation and invoice
and, if different, the e-mail address for delivery
The currency you would like to order in (if applicable)
If this information is complete, our customer service will
be able to process your order without delay.
Customer Service USA
9625 West 76th Street, Suite 150
Eden Prairie, MN 55344, USA
Customer Service Germany
Vogelsanger Str. 78
50823 Köln, Germany
I have more questions, who should I write to?
Email To: firstname.lastname@example.org